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by fleetoperator
on Mon Mar 26, 2007 7:41 pm |
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| Thanks for jumping in in a timely manner. But question remains, why after over a year of doing business with you, I have to resubmit my ID? |
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fleetoperator
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Joined: Mar 24, 2007
Posts: 5
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by BWilliams
on Tue Mar 27, 2007 12:44 am |
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| Hey AngrySmoker, why no link back to smokinglobby.com anywhere on your website? |
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BWilliams
Site Owner
Joined: Jun 05, 2003
Posts: 1082
Location: New York City
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by AngrySmoker
on Tue Mar 27, 2007 12:48 pm |
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Hi Bill,
I think I understand what you mean, Bill. You mean a link that's prominent and easy to find. I don't have anything against it. In fact, I think it is only fair. I sometimes use your site to communicate to people. We always get visitors to our site directly from yours. That was really important in our early days when every visitor was needed. In those days, we received more visitors from the Smoking Lobby than we did from either Yahoo or Google. Why don't you send me a paragraph or two with an official description of your site. I'll make a smoker's resources section and put you in the top spot permanently.
By the way, there is a link back to you already. It is in the newsletter section, here's the link: newsletter. There is a small write up that says,
"Smoking Lobby is one of the best pro-smoking sites on the Internet. Unlike most forums dedicated to tobacco & cigarette issues, Smoking Lobby is run by smokers for smokers. Though Smoking Lobby presents issues from the smoker's perspective and they allow freedom of speech for non-smokers too. Even if an opinion is expressed that conflicts with the site's administration, Smoking Lobby allows it to be published and discussed without censorship. That can't be said for any anti-smoking site on-line.
If you are interested in finding out more information about the tobacco issue or finding people who have common beliefs in the right to smoke, Smoking Lobby is a good place to visit."
The link is actually on the title, but because that might have thrown people off, I've changed that today to be more easily found. By the way, we sent a link to Smoking Lobby out to the several thousand people who subscribe to our newsletter telling them about your site. Hopefully, some of them came over and joined your forum.
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Hi fleetoperator,
I'm really sorry. Please try to understand why we need IDs. It is nothing personal really. You must know that the Antis are using children as a way to get to tobacco shops. They say we are shipping to minors. It is the classic way that the government manipulates the population to take more of our rights taken away. We anticipate the next attack against us is going to be that accusation that we don't card people. That's no great revelation. To prevent this tactic from being used against BHT, Inc., we are asking our customers to help us by proving their age. This keeps us safe.
PS. We don't want kids to smoke. I personally don't even like kids coming anywhere near our shop. If they try to come into the store alone, they get asked to leave immediately (politely of course). This is an adult activity and an adult pleasure (like sex and alcohol). |
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AngrySmoker
Smoker
Joined: Sep 08, 2005
Posts: 122
Location: Palm Springs, California
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by fleetoperator
on Wed Mar 28, 2007 12:14 am |
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A/S,
Let me rephrase the question that I am concerned with. I have been using your services since aprox. the same time frame your posts began at this site well over a year ago. The user name you see me now under 'fleetoperator' is one that I had to create in order to post since I couldn't remember the password to my previous user account, mainly because the services offered by BlawkHawk have been first class and I haven't had the need to be actively involved with posting.
I remember going some sort of IDing process when starting with BlackHawk back when, but now the process has changed and now I have to ID myself again, which makes me wonder about who is holding the hard copies and worry about the strength of future safe guards.
Also, you can thank this site for the free shipping order I have made monthly since back when I started with BlackHawk. |
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fleetoperator
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Joined: Mar 24, 2007
Posts: 5
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by BWilliams
on Wed Mar 28, 2007 8:18 am |
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| That description sounds fine, use that one. thanks! |
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BWilliams
Site Owner
Joined: Jun 05, 2003
Posts: 1082
Location: New York City
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by AngrySmoker
on Wed Mar 28, 2007 1:02 pm |
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Hi fleetoperator,
I can't tell you what our safe guards are. I wish I could, but I can't. At Black Hawk, the paper shredder is the most used machine. That's all you need to know.
I will explain the ID issue though. You are right, fleetoperator, you went through a confirmation process when you originally became a customer. Everyone is required to talk to us. Nobody is allowed to place an order without having at least one person to person conversation with a member of our staff. That phone call usually takes ten minutes. It slows down our whole operation and makes a lot of people angry at the impossibility of getting through our phone lines. It is unfortunate, but necessary. We figure that we are offering our customers safety first, then products. If they want the former, they'll wait for the latter. If not, they can take their chances somewhere else.
We also ask for a faxed, emailed or snail-mailed copy of a "valid" ID. That document would go into your hard copy file and placed in a filing cabinet. If you have already sent us a copy, then it is in your file. Since we are now dealing with the slowness of snail-mail, we are asking people to resend it. The main problem is the word "valid". With some of our long term customers, the ID on record has expired. It is true, that if you are 50 and your ID expires, you are not going to suddenly become a minor. Nevertheless, the law says we need to see a valid ID at the time of purchase. Therefore, regardless if we know you personally, we must ask you to provide proof.
I hope that explains everything. If not, send me your phone number and a time to call you. I'll ask someone to call you and answer your questions in a less public way.
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Hi Bill,
I am glad you liked the write up. I grabbed a screen shot of your logo too. I uploaded a new section called Smoker's Resources. You can get to it from the left hand navigation bar on every page of the site. That puts your information just one click away from any page on our site. The top spot is yours. I really appreciate the support you gave us when we were too small too matter. Thanks again for everything. |
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AngrySmoker
Smoker
Joined: Sep 08, 2005
Posts: 122
Location: Palm Springs, California
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by fleetoperator
on Wed Mar 28, 2007 2:34 pm |
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A/S,
Thank you for entertaning my questions. One last one though, does the ten dollar deposit need to be cash/money order or can it be a seperate check? |
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fleetoperator
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Joined: Mar 24, 2007
Posts: 5
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by BWilliams
on Wed Mar 28, 2007 3:45 pm |
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AngrySmoker wrote: I am glad you liked the write up. I grabbed a screen shot of your logo too. I uploaded a new section called Smoker's Resources. You can get to it from the left hand navigation bar on every page of the site. That puts your information just one click away from any page on our site. The top spot is yours. I really appreciate the support you gave us when we were too small too matter. Thanks again for everything.
You're welcome, thanks again! |
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BWilliams
Site Owner
Joined: Jun 05, 2003
Posts: 1082
Location: New York City
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by AngrySmoker
on Wed Apr 04, 2007 2:26 pm |
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fleetoperator wrote: A/S,
Thank you for entertaning my questions. One last one though, does the ten dollar deposit need to be cash/money order or can it be a seperate check?
Hi Fleetoperator,
Sorry that I didn't get back to you right away. I'm kind of having trouble keeping up with everything. You just can't imagine how crazy things have gotten.
To answer your question, it doesn't matter if you send the deposit together with your order or separate. The check is going to be cashed.
Remember, if you don't want to pay the deposit, use a money order. We'd rather use money orders anyhow. They are safer. You can buy a money order at just about any grocery store too. At Albertsons, a money order costs 50 cents. You could send 20 money orders for the price of the $10 deposit. The personal check option is mostly meant for people who have trouble leaving their home. For them, forcing them to send a money order would be too much of a hardship.
Whatever you do, don't send us a blank, signed check. I know it is hard to believe but, we've received several of those so far. Blank checks make us really nervous. We appreciate the trust, but it just isn't a wise thing to do. If one of those checks were to get lost in route, anyone could use it.
I hope this helps you. |
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AngrySmoker
Smoker
Joined: Sep 08, 2005
Posts: 122
Location: Palm Springs, California
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by fleetoperator
on Wed Apr 11, 2007 7:48 am |
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A/S
I guess things are really crazy over there. Had to work the phone for several days but got through today. |
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fleetoperator
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Joined: Mar 24, 2007
Posts: 5
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